[rt-users] Suppressing RT System itself entries in Ticket History

Kevin Falcone falcone at bestpractical.com
Fri Feb 22 16:28:36 EST 2013

On Fri, Feb 22, 2013 at 09:04:20PM +0000, Raymond Corbett wrote:
>    Is there a way to suppress the display of the "RT System itself" entries in Ticket Display?

Generally or specifically?

>    The ones such as    The RT System itself - Outgoing email recorded

Display of this is controlled by the ShowOutgoingEmail right, but keep
in mind that this also controls the box on Reply/Comment that shows
you who will get email.

If you want to prune more transactions, the SkipTransaction callback
in ShowHistory is your friend.

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