[rt-users] Suppressing RT System itself entries in Ticket History

Thomas Sibley trs at bestpractical.com
Fri Feb 22 19:14:29 EST 2013

On 02/22/2013 04:03 PM, ktm at rice.edu wrote:
> On Fri, Feb 22, 2013 at 09:04:20PM +0000, Raymond Corbett wrote:
>> Is there a way to suppress the display of the "RT System itself" entries in Ticket Display?
>> The ones such as    The RT System itself - Outgoing email recorded
> Hi Ray,
> We use something like this for RT 3.8.1x:
> /opt/rt3> diff local/html/Ticket/Elements/ShowHistory share/html/Ticket/Elements/ShowHistory

You can use a callback to do this much much cleaner and in a way that
won't break when we update ShowHistory in an upgrade.

Those are what my coworker Kevin was pointing Ray at.

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