[rt-users] Suppressing RT System itself entries in Ticket History

[ktm at rice.edu]

On Fri, Feb 22, 2013 at 04:14:29PM -0800, Thomas Sibley wrote:
> On 02/22/2013 04:03 PM, ktm at rice.edu wrote:
> > On Fri, Feb 22, 2013 at 09:04:20PM +0000, Raymond Corbett wrote:
> >> Is there a way to suppress the display of the "RT System itself" entries in Ticket Display?
> >>
> >> The ones such as    The RT System itself - Outgoing email recorded
> >>
> >>
> > 
> > Hi Ray,
> > 
> > We use something like this for RT 3.8.1x:
> > 
> > /opt/rt3> diff local/html/Ticket/Elements/ShowHistory share/html/Ticket/Elements/ShowHistory
> 
> You can use a callback to do this much much cleaner and in a way that
> won't break when we update ShowHistory in an upgrade.
> 
> Those are what my coworker Kevin was pointing Ray at.
> 

Yes, the callback is definitely the way to go. I have not seen a post of
the needed code and I have not had time to write it myself. Hence the crude
diff with maintenance concerns during an upgrade, but actual code.

Cheers,
Ken