[rt-users] Global settings for portals on RT at a Glance

Emmanuel Lacour elacour at easter-eggs.com
Mon Feb 25 04:27:18 EST 2013

On Thu, Feb 21, 2013 at 05:14:11PM +0000, Raymond Corbett wrote:
>    No problem setting the global look of RT at a Glance for all users.
>    My question.  How can one globally change the Display Columns in the
>    portal   Newest Unowned Tickets?
>    By default the columns are  id, subject, queue, satus, created relative,
>    take
>    I would like to add the column for ‘Created by’ which I can do easily
>    enough, but have that a global change that all users inherit on login.

As SuperUser, go to RT home page, then click on "Edit" on top right of
the "Newest Unowned Tickets" area. Then, above "Sorting", click on
"Search - Unowned Tickets" in the "You can also edit the predefined
search itself: Search - Unowned Tickets" sentence. Then you're editing
this search, add the wanted fields at the bottom and then click on the
right, in the "Saved search" box on "Update". You're done ;)

Easter-eggs                              Spécialiste GNU/Linux
44-46 rue de l'Ouest  -  75014 Paris  -  France -  Métro Gaité
Phone: +33 (0) 1 43 35 00 37    -   Fax: +33 (0) 1 43 35 00 76
mailto:elacour at easter-eggs.com  -   http://www.easter-eggs.com

More information about the rt-users mailing list