[rt-users] Changing Default Values in RT

[Emmanuel Lacour]

On Fri, Feb 22, 2013 at 06:13:25PM +0000, Raymond Corbett wrote:
> 
>    Quick Ticket Creation     Owner defaults to  ‘Me’    We would like the
>    default to be  ‘Nobody’
> 


no configuration way for this, you have to patch the file
"share/html/Elements/QuickCreate" (not that difficult, but document this
to ease RT upgrades).

then don't forget to erase the mason cache (path_to_rt/var/mason_data/*)
and restart the web server.


-- 
Easter-eggs                              Spécialiste GNU/Linux
44-46 rue de l'Ouest  -  75014 Paris  -  France -  Métro Gaité
Phone: +33 (0) 1 43 35 00 37    -   Fax: +33 (0) 1 43 35 00 76
mailto:elacour at easter-eggs.com  -   http://www.easter-eggs.com