[rt-users] automaticaly set a reminder of 2, 5h to every new ticket in queue xxx

Lynch itsallpartoftheplan187 at gmail.com
Mon Feb 25 11:08:02 EST 2013

maybe this helps you guys helping me!

My Cronjob:
                /  5 * * * * /usr/bin/rt-crontool%                  
                  --search RT::Search::FromSQL 
                  --search-arg 'Type = "reminder" and (Status = "open" or
Status = "new")' 
                  --condition RT::Condition::BeforeDue 
                  --condition-arg 71h 
                  --action RT::Action::SendEmail 
                  --action-arg Owner 
                  --transaction first 
                  --template '150minremind'/

My Template (with the name "150 min remind")

/   To: { $Target = $Ticket->RefersTo->First->TargetObj; ($Argument eq
'TicketOwner' ? $Target : $Ticket)->OwnerObj->EmailAddress }
   Subject: {$Ticket->Subject} is due {$Ticket->DueAsString}
   Just a friendly heads up.  This reminder is for ticket #{$Target->Id}.

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