[rt-users] Custom fields and non privileged users

[Thomas Sibley]

On 01/02/2013 03:21 AM, Martin Wheldon wrote:
> I suspect you may need to give write access to the custom fields for the
> non priviliged user,
> as I've never needed to I'm not sure.

Yes, you need to grant the ModifyCustomField right.

> For the priviliged user you could write a scrip that checked if a
> transaction is a create and status is not new then
> reset status to new.

This is unnecessary with Lifecycles.  You can configure which statuses
are acceptable when creating a ticket:

http://bestpractical.com/rt/docs/latest/RT_Config.html#Transitions-between-statuses-and-UI-actions