[rt-users] Custom fields and non privileged users

[Martin Wheldon]

Hi,

I suspect you may need to give write access to the custom fields for 
the non priviliged user,
as I've never needed to I'm not sure.

For the priviliged user you could write a scrip that checked if a 
transaction is a create and status is not new then
reset status to new.

Best Regards

Martin

On 2013-01-02 11:32, Xavier Barnada wrote:
> Hi
>
> I'm configuring a RT4 and I have a problem. I want to use custom
> fields on tickets.
> I tried to create a non privileged user with "view custom fields"
> permission .I tried to create a ticket with this user and the custom
> field don't appear on the form of ticket and don't allow me to create
> the ticket because a custom field validation error.
> I searched possible solutions and set this user as a privileged
> user.With privileged user the custom field appear on the create 
> ticket
> form  but appear another option that allows the user to set the
> initial status of the ticket and I want the user only can create
> tickets as "New".
>
> There is any possible solution to show the custom field on non
> privileged users or hide the initial status on the privileged users?
>
> Cheers
>
> !DSPAM:9,50e4133033231824719915!