[rt-users] On move to Support Notify Requestors

[Kevin Falcone]

On Mon, Jan 07, 2013 at 04:40:39PM +0000, Nick Fennell wrote:
> I had considered that although, we're sometimes required to move tickets from Queue: Support to queue: RMA and vice-versa.
> Having 'On queue change' would result in auto-replies being sent whenever tickets are moved into the Support queue.
> Is there a Custom Condition I can apply so that the scrip is only effective when source queue = Triage?

You need to make a User Defined condition that includes the 1 line of
code from QueueChange.pm along with a simple check that OldValue was
the old Queue's id.

-kevin
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