[rt-users] On move to Support Notify Requestors

[Nick Fennell]

Hey Kevin/All.

I've been trying with;

return 0 unless $self->TransactionObj->Type eq "Set";
return 0 unless $self->TransactionObj->Field eq "Queue";
return 0 unless $self->TransactionObj->OldValue eq 'QueueName';

but not having much luck.

Anyone able to advise further?

Thanks,

Nick
-- 
Nick Fennell
ApplianSys Support Team Leader

ApplianSys Limited
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On 7 Jan 2013, at 22:53, Kevin Falcone <falcone at bestpractical.com> wrote:

> On Mon, Jan 07, 2013 at 04:40:39PM +0000, Nick Fennell wrote:
>> I had considered that although, we're sometimes required to move tickets from Queue: Support to queue: RMA and vice-versa.
>> Having 'On queue change' would result in auto-replies being sent whenever tickets are moved into the Support queue.
>> Is there a Custom Condition I can apply so that the scrip is only effective when source queue = Triage?
> 
> You need to make a User Defined condition that includes the 1 line of
> code from QueueChange.pm along with a simple check that OldValue was
> the old Queue's id.
> 
> -kevin