[rt-users] On move to Support Notify Requestors

[Thomas Sibley]

On 01/10/2013 04:10 AM, Nick Fennell wrote:
> My scrip is configured as below:
> 
> Condition: On Queue Change
> Action: Autoreply to Requestors
> Template: AutoreplyFromSupport
> Stage: TransactionCreate
> 
> Custom Condition:
> 
> return 0 unless $self->TransactionObj->Type eq "Set";
> return 0 unless $self->TransactionObj->Field eq "Queue";
> return 0 unless $self->TransactionObj->OldValue eq 'Triage';
> return 1;

If you're writing a Custom Condition, you need to select "User Defined"
from the Condition dropdown.  As it stands, your custom condition is
ignored and the built-in "On Queue Change" condition is used.