[rt-users] On move to Support Notify Requestors

[Nick Fennell]

Hey Thomas.

That solved it. Makes a lot of sense when you think about it too :)

Cheers for your help. Greatly appreciated.

Nick

-- 
Nick Fennell
ApplianSys Support Team Leader

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On 10 Jan 2013, at 18:29, Thomas Sibley <trs at bestpractical.com> wrote:

> On 01/10/2013 04:10 AM, Nick Fennell wrote:
>> My scrip is configured as below:
>> 
>> Condition: On Queue Change
>> Action: Autoreply to Requestors
>> Template: AutoreplyFromSupport
>> Stage: TransactionCreate
>> 
>> Custom Condition:
>> 
>> return 0 unless $self->TransactionObj->Type eq "Set";
>> return 0 unless $self->TransactionObj->Field eq "Queue";
>> return 0 unless $self->TransactionObj->OldValue eq 'Triage';
>> return 1;
> 
> If you're writing a Custom Condition, you need to select "User Defined"
> from the Condition dropdown.  As it stands, your custom condition is
> ignored and the built-in "On Queue Change" condition is used.
>