[rt-users] RES: CC by default and Exclude Certain Email from being logged as tickets

[Diaulas Castro]

I solved this with procmail, so "junk" mail never goes to my RT.



  Example:

:0
* ^From.(.*root.*|\
.*user1 at domain1.*|\
.*faceboo.*)
/dev/null


:0 w
|/usr/bin/rt-mailgate --queue General --action $cACTION --url http://127.0.0.1/rt/





De: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] Em nome de Baker, Brendon
Enviada em: segunda-feira, 14 de janeiro de 2013 10:58
Para: rt-users at lists.bestpractical.com
Assunto: Re: [rt-users] CC by default and Exclude Certain Email from being logged as tickets

Hi Everyone

We have just started using request tracker and have the basics set up
I have 2 things that I have searched for a solution for in the archives and don't seem to find any solutions.

First of all - when we reply or resolve a ticket - we would like to reply to everyone who was originally CCd by default instead of having to tick the individuals. As far as I understand - this has something to do with Scrips but I cant figure out how to do this.

Secondly - we are popping mail out of a mailbox using fetchmail which then sends this to the mailgate.
We need to be able to exclude certain email addresses from being logged as tickets as they are notifications. Is this something that can be done inside of RT?

Thanks for the help. 

Regards
Brendon
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