[rt-users] CC by default and Exclude Certain Email from being logged as tickets

[Baker, Brendon]

Hi Everyone

We have just started using request tracker and have the basics set up
I have 2 things that I have searched for a solution for in the archives and don't seem to find any solutions.

First of all - when we reply or resolve a ticket - we would like to reply to everyone who was originally CCd by default instead of having to tick the individuals. As far as I understand - this has something to do with Scrips but I cant figure out how to do this.

Secondly - we are popping mail out of a mailbox using fetchmail which then sends this to the mailgate.
We need to be able to exclude certain email addresses from being logged as tickets as they are notifications. Is this something that can be done inside of RT?

Thanks for the help.

Regards
Brendon

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