[rt-users] Users simultaneously replying

[Christoph (Stucki) von Stuckrad]

On Tue, 15 Jan 2013, Samuel Paris wrote:

> Lock the job when a reply is being written?
> Or any other suggestions to prevent this for happening?

That's what 'take' is for - only one worker can 'take' a ticket.
(But it depends on the discipline to 'take first, then answer'!)

Less strict would be to 'look for open state', which is set on
answering, but will fail if multiple workers look into one queue.

For more than those, you will have to define state(s) and create
new scrips I believe.

Stucki

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