[rt-users] Users simultaneously replying

[Samuel Paris]

Hi Guys

We've recently started using RT for a department of about 15 users. We're having a problem where multiple users are simultaneously replying to the same job. Is there a way to either:

Change the status of a job when viewed?
Lock the job when a reply is being written?
Or any other suggestions to prevent this for happening?

Thanks for your help.

Samuel
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20130115/ba58f9c1/attachment.htm>