[rt-users] Set Mailgate to not Create Tickets
Chris Lasater
chris.lasater at oracle.com
Thu Jan 17 11:11:33 EST 2013
Hi,
Is there a way to set rt-mailgate to not create tickets, but still
allow it to correspond/reply? I have a queue I want people to create
tickets for in the web interface to ensure that the mandatory custom
fields are set, but I also want people to be able to communicate using
emails afterwards.
Thanks,
Chris
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