[rt-users] Problemwith rt-crontool: can't get it running

[Patrick G. Stoesser]

Hello there,

even after googleing and trying several hours I'm still stuck with 
rt-crontool.

I'm running RT 4.0.7 via Backports on a Debian Squeeze system. RT 
istelfs works ok so far, but rt-crontool not.

According to the manual, I have added a non-privileged system user 
(rtcron).This user is ingroup staff and www-data.
Iadded a privileged RT user rtcron (setting UNIX login also to rtcron), 
gave this RT user the rights "ShowTicket" and "ModifyTicket".

In cron I added
@hourly * * * * * rtcron /usr/bin/rt-crontool --search 
RT::Search::ActiveTicketsInQueue --search-arg general --action 
RT::Action::LinearEscalate --verbose

What happens: Nothing. The only thing: In syslog and in RTs log the call 
results in

[warning]: Use of uninitialized value $args{"VALUE"} in join or string 
at /usr/share/request-tracker4/lib/RT/Tickets.pm line 2099. 
(/usr/share/request-tracker4/lib/RT/Tickets.pm:2099)

[warning]: Use of uninitialized value $value in substitution (s///) at 
/usr/share/request-tracker4/lib/RT/Tickets.pm line 3403. 
(/usr/share/request-tracker4/lib/RT/Tickets.pm:3403)

[warning]: Use of uninitialized value in concatenation (.) or string at 
/usr/share/request-tracker4/lib/RT/Tickets_SQL.pm line 262. 
(/usr/share/request-tracker4/lib/RT/Tickets_SQL.pm:262)

At those lines there'snothing I could regognize as appearently broken. 
So at the moment, I'm completely stumped.

Has anyone an idea?

Thanks for all comments.

Regards, Patrick