[rt-users] [SOLVED] Re: Problemwith rt-crontool: can't get it running

[Patrick G. Stoesser]

Aaaaaaall right! I understood "general" as "apply to all queues"...

Regards,pgs


Am 18.01.2013 16:01, schrieb Kevin Falcone:
> On Fri, Jan 18, 2013 at 03:53:25PM +0100, Patrick G. Stoesser wrote:
>> As often, just after I wrote to the list, I got a solution.
>>
>> I just opened the line specified in the error message once again and
>> saw the comment "VALUE is a queue id or Name." In the cron line, I
>> specified "--search-arg general". And so my idea was that maybe
>> "general" is not "a queue id or Name". So I replaced "--search-arg
>> general" with "--search-arg Level1" (Level1 is the Name of one of my
>> queues). And what can I say: It works.
>>
>> At least for a Debian system, the wiki documentation is wrong.
>
> General is the name of the default Queue that RT ships to get you
> started.
>
> If you've disabled that Queue, then yes, lots of examples will be
> "wrong".
>
> -kevin
>
>> Am 18.01.2013 15:35, schrieb Patrick G. Stoesser:
>>> Hello there,
>>>
>>> even after googleing and trying several hours I'm still stuck with
>>> rt-crontool.
>>>
>>> I'm running RT 4.0.7 via Backports on a Debian Squeeze system. RT
>>> istelfs works ok so far, but rt-crontool not.
>>>
>>> According to the manual, I have added a non-privileged system user
>>> (rtcron).This user is ingroup staff and www-data.
>>> Iadded a privileged RT user rtcron (setting UNIX login also to rtcron),
>>> gave this RT user the rights "ShowTicket" and "ModifyTicket".
>>>
>>> In cron I added
>>> @hourly * * * * * rtcron /usr/bin/rt-crontool --search
>>> RT::Search::ActiveTicketsInQueue --search-arg general --action
>>> RT::Action::LinearEscalate --verbose
>>>
>>> What happens: Nothing. The only thing: In syslog and in RTs log the call
>>> results in
>>>
>>> [warning]: Use of uninitialized value $args{"VALUE"} in join or string
>>> at /usr/share/request-tracker4/lib/RT/Tickets.pm line 2099.
>>> (/usr/share/request-tracker4/lib/RT/Tickets.pm:2099)
>>>
>>> [warning]: Use of uninitialized value $value in substitution (s///) at
>>> /usr/share/request-tracker4/lib/RT/Tickets.pm line 3403.
>>> (/usr/share/request-tracker4/lib/RT/Tickets.pm:3403)
>>>
>>> [warning]: Use of uninitialized value in concatenation (.) or string at
>>> /usr/share/request-tracker4/lib/RT/Tickets_SQL.pm line 262.
>>> (/usr/share/request-tracker4/lib/RT/Tickets_SQL.pm:262)
>>>
>>> At those lines there'snothing I could regognize as appearently broken.
>>> So at the moment, I'm completely stumped.
>>>
>>> Has anyone an idea?
>>>
>>> Thanks for all comments.
>>>
>>> Regards, Patrick
>>