[rt-users] RT4 without local mail server

[mrbeeye]

Hello,

 

Description of environment and setup (see diagram here:
http://img262.imagevenue.com/img.php?image=867879360_rt_122_150lo.jpg):

 

A) single point of contact - only one e-mail address for helpdesk:
help at domain.tld (with web form frontend which is preferred)

B) data from web form are sent through mail to help at domain.tld

C) web form is custom web page, it cannot be RT's web UI

D) form has custom field which should be used to route tickets to
appropriate queue

E) RT should fetch e-mail from SMTP server using IMAPS

F) RT should send notification and ticket updates using external SMTP/SSL
server, sender e-mail address must be help at domain.tld

 

Questions:

 

1) how to configure MailGate in this setup?

2) how to configure D) option (custom field data can be inserted in body of
message or as custom X-Flag in e-mail headers)?

 

Please do provide comprehensive answers.

 

Thank you very much!

 

Best regards,

Msh

 

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