[rt-users] Attaching a Custom Data File to a New Ticket

[Kevin Falcone]

On Fri, Jan 18, 2013 at 03:19:23PM -0500, Vega, Angel L. wrote:
>    I'm trying to attach a custom data file to a new ticket but it's not being saved once the
>    ticket has been created. (The data file contains plain text and commands in JSON format and
>    the custom file extension is ".punt").
> 
>    I've tried extracting the content into a ".txt" file but the end result is the same.
> 
>    Does RT have any restrictions regarding file attachments? I would like to know if the issue is
>    related to the file content or the file extension.

Open a bug with a sample file that fails?  Even better if uploading
the file to our RT fails and you have to zip it up to get it
submitted.

-kevin
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