[rt-users] FreeformContactInfo with MoreAboutRequestorExtraInfo

[Rob Ansaldo]

On Jan 24, 2013, at 6:25 AM, Christian Loos <cloos at netcologne.de> wrote:

> Am 24.01.2013 04:16, schrieb Rob Ansaldo:
>> We would like to display FreeformContactInfo in the "More about requestor" section of the ticket display. We already populate this field with info useful to our help desk staff and had customized RT3 to display this.
>> 
>> After upgrading to RT4, I cannot figure out how to get this to display in the "More about requestor" area. I have added FreeformContactInfo to the MoreAboutRequestorExtraInfo setting in the RT_SiteConfig and have created a custom local/lib/RT/User_Local.pm file where FreeformContactInfo is set to "public", yet the FreeformContactInfo from the db still does not appear. What am I missing?
>> 
>> 
> 
> Maybe this bug which is fixed in RT 4.0.9:
> https://github.com/bestpractical/rt/commit/aaa2f5b4
> 

Chris, thanks very much for the suggestion. I have tried applying this patch to our system as a test, but unfortunately it did not seem to help.