[rt-users] Notifying Ticket Owners of email updates

[Tim Wiley]

On 01/25/2013 06:48 AM, globo wrote:
> Hi,
>
> When a ticket gets logged the requester receives a email with the ticket
> number and also the option to reply to the email to update the request.
>
> I need to be able to notify the owner of the ticket when the request gets
> updated by email. Does anyone know the script or have a template to allow
> this ?

Are you looking for NotifyActor?

# By default, RT doesn't notify the person who performs an update, as they
# already know what they've done. If you'd like to change this behaviour,
# Set $NotifyActor to 1

Set($NotifyActor, 1);