[rt-users] Notifying Ticket Owners of email updates

[Kevin Falcone]

On Fri, Jan 25, 2013 at 06:48:23AM -0800, globo wrote:
> When a ticket gets logged the requester receives a email with the ticket
> number and also the option to reply to the email to update the request. 
> 
> I need to be able to notify the owner of the ticket when the request gets
> updated by email. Does anyone know the script or have a template to allow
> this ? 

Add a new scrip, On Correspond Notify Owner (or On Create Notify
Owner).

-kevin
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