[rt-users] Rt4 MailgateInstallation: Stubborn 403 Forbidden Error
Traiano Welcome
traiano at gmail.com
Mon Jan 28 10:47:42 EST 2013
Hi List
I've installed RT4 via the Debian package management system using the
following Wikia guide:
http://requesttracker.wikia.com/wiki/PostfixConfig , and operations
via the web interface seem to be working fine. I am using
"apache2-modperl2.conf".
However, I am having an issue trying to get MailGate to work so that I
can log tickets via email. Most notably, my attempts to log tickets
via email fail with the following errors:
>From the Postfix logs:
----
Jan 28 15:27:22 centcomm postfix/local[5921]: A864E9AA9:
to=<test at engeneon.net>, relay=local, delay=8903,
delays=8903/0.06/0/0.21, dsn=4.3.0, status=deferred (temporary
failure. Command output: An Error Occurred ================= 403
Forbidden )
----
>From the Apache logs:
----
[Mon Jan 28 01:47:22 2013] [error] [client xxx.yyy.zzz.www] client
denied by server configuration:
/usr/share/request-tracker4/html/REST/1.0/NoAuth/mail-gateway
----
I have reviewed and tested the solution on these 2 threads, without success:
1. http://lists.bestpractical.com/pipermail/rt-users/2009-April/058768.html
2. http://www.mentby.com/Group/rt-users/maillog-403-forbidden.html
Other than this I cannot find any other solutions on the internet
based on similar experiences from other users of RT4.
My questions are:
a) Is this a known issue with a known fix? If so, I'd appreciate a
pointer to it?
b) If not, is there some approach I could use to debugging this in
more detail so that I can pinpoint exactly what should be changed to
allow rt-mailgate to post messages to the REST API for Rt4 ?
Below are elements of my configuration for RT, mail and Apache:
I am using the following Apache configuration:
My /etc/aliases configuration looks like this:
---
test: "|/usr/bin/rt-mailgate --queue test --action correspond --url
http://centcomm.engeneon.net/rt"
test-comment: "|/usr/bin/rt-mailgate --queue testt --action comment
--url http://centcomm.engeneon.net/rt
---
A manual test of the rt-mailgate script produces the following:
---
root at centcomm:~# cat testfile.txt |/usr/bin/rt-mailgate --queue
support --action correspond --url http://centcomm.engeneon.net/rt
An Error Occurred
=================
403 Forbidden
----
My apache2-modperl2.conf looks like this:
---
PerlSetEnv RT_SITE_CONFIG /etc/request-tracker4/RT_SiteConfig.pm
Alias /rt /usr/share/request-tracker4/html
<Location /rt>
SetHandler modperl
PerlResponseHandler Plack::Handler::Apache2
PerlSetVar psgi_app /usr/share/request-tracker4/libexec/rt-server
</Location>
<Location /rt/NoAuth>
Order allow,deny
Allow from all
Satisfy any
</Location>
<Location /rt/REST/1.0/NoAuth>
Order Allow,Deny
Allow from all
</Location>
<Directory /usr/share/request-tracker4>
Options Indexes MultiViews
AllowOverride AuthConfig
Order allow,deny
Allow from all
</Directory>
<Perl>
use Plack::Handler::Apache2;
Plack::Handler::Apache2->preload("/usr/share/request-tracker4/libexec/rt-server");
</Perl>
---
My 000-default apache configuration file looks like this:
<VirtualHost *:80>
ServerAdmin webmaster at localhost
DocumentRoot /var/www
<Directory />
Options FollowSymLinks
AllowOverride None
</Directory>
<Directory /var/www/>
Options Indexes FollowSymLinks MultiViews
AllowOverride None
Order allow,deny
allow from all
</Directory>
ScriptAlias /cgi-bin/ /usr/lib/cgi-bin/
<Directory "/usr/lib/cgi-bin">
AllowOverride None
Options +ExecCGI -MultiViews +SymLinksIfOwnerMatch
Order allow,deny
Allow from all
</Directory>
ErrorLog ${APACHE_LOG_DIR}/error.log
# Possible values include: debug, info, notice, warn, error, crit,
# alert, emerg.
LogLevel debug
CustomLog ${APACHE_LOG_DIR}/access.log combined
<Directory "/usr/share/request-tracker3.6/html/">
Order allow,deny
Allow from all
</Directory>
Include /etc/request-tracker4/apache2-modperl2.conf
RedirectMatch ^/$ /rt
</VirtualHost>
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