[rt-users] Passwords not working after upgrade to rt-4.0.8

Raed El-Hames Raed.El-Hames at daisygroupplc.com
Wed Jan 30 13:12:40 EST 2013


Hi,

First of all apologies for the length of signature (I really can't do anything about it).
I am in the process of upgrading my rt-3.8.7 to rt-4.0.8 , I followed all the README and Upgrade docs.
I am installing into a clean rt4 directory, and only put in cosmetic customisation .
Ran
make upgrade-database
perl -I /opt/rt4/local/lib -I /opt/rt4/lib etc/upgrade/shrink_transactions_table.pl
perl etc/upgrade/vulnerable-passwords --fix

However now the root user and my user cannot login to the interface getting username or password incorrect error.
I guess its all to do with vulnerable-passwords! I have seen few posts about this issue, but have n't seen a fix that applies to my situation,

My Users table:
| Users | CREATE TABLE `Users` (
  `id` int(11) NOT NULL AUTO_INCREMENT,
  `Name` varchar(200) NOT NULL DEFAULT '',
  `Password` varchar(256) DEFAULT NULL,
  `Comments` text,
  `Signature` text,
  `EmailAddress` varchar(120) CHARACTER SET ascii DEFAULT NULL,
  `FreeformContactInfo` text,
  `Organization` varchar(200) DEFAULT NULL,
  `RealName` varchar(120) DEFAULT NULL,
  `NickName` varchar(16) DEFAULT NULL,
  `Lang` varchar(16) CHARACTER SET ascii DEFAULT NULL,
  `EmailEncoding` varchar(16) CHARACTER SET ascii DEFAULT NULL,
  `WebEncoding` varchar(16) CHARACTER SET ascii DEFAULT NULL,
  `ExternalContactInfoId` varchar(100) DEFAULT NULL,
  `ContactInfoSystem` varchar(30) DEFAULT NULL,
  `ExternalAuthId` varchar(100) DEFAULT NULL,
  `AuthSystem` varchar(30) DEFAULT NULL,
  `Gecos` varchar(16) DEFAULT NULL,
  `HomePhone` varchar(30) DEFAULT NULL,
  `WorkPhone` varchar(30) DEFAULT NULL,
  `MobilePhone` varchar(30) DEFAULT NULL,
  `PagerPhone` varchar(30) DEFAULT NULL,
  `Address1` varchar(200) DEFAULT NULL,
  `Address2` varchar(200) DEFAULT NULL,
  `City` varchar(100) DEFAULT NULL,
  `State` varchar(100) DEFAULT NULL,
  `Zip` varchar(16) DEFAULT NULL,
  `Country` varchar(50) DEFAULT NULL,
  `Timezone` varchar(50) CHARACTER SET ascii DEFAULT NULL,
  `PGPKey` blob,
  `Creator` int(11) NOT NULL DEFAULT '0',
  `Created` datetime DEFAULT NULL,
  `LastUpdatedBy` int(11) NOT NULL DEFAULT '0',
  `LastUpdated` datetime DEFAULT NULL,
  `AuthToken` varchar(16) CHARACTER SET ascii DEFAULT NULL,
  PRIMARY KEY (`id`),
  UNIQUE KEY `Users1` (`Name`),
  KEY `Users2` (`Name`),
  KEY `Users3` (`id`,`EmailAddress`),
  KEY `Users4` (`EmailAddress`)
) ENGINE=InnoDB AUTO_INCREMENT=12734800 DEFAULT CHARSET=utf8 |

Also if its helps, the password entry for my user:
Password: !sha512!5B7CB45ok1NPS+Ig!LITc6RFH4wTOfqz

There is very little of any use in the log file (Logging and Statement log both set to 'debug'), and the only message I get is:
[Wed Jan 30 17:25:43 2013] [error]: FAILED LOGIN for xxxxx from xxxxxx (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:739)

The sql server is mysql Ver 14.14 Distrib 5.1.66

Any help will truly be appreciated.

Regards;
Roy



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