[rt-users] Comment notification e-mails dropping characters
Kevin Falcone
falcone at bestpractical.com
Tue Jul 2 16:22:29 EDT 2013
On Tue, Jul 02, 2013 at 05:37:44PM +0100, Samuel Jones wrote:
>
>
> We've noticed a problem on our helpdesk recently, where e-mailed notifications of new comments
> are loosing letters in their subject lines!
As an Admin - go check your Admin Comment Template
Tools -> Configuration -> Global -> Templates
Show us the contents.
You should also check for queue level templates. I expect a mis-edit
or a mis-upgrade of some kind.
-kevin
>
> Some examples are:
>
>
>
> [Comment] Missig Ev Rpr
>
> should be: [Comment] Missing Event Report
>
>
>
> [Comment] Vhicl Rd ha ar du PMI
>
> should be: [Comment] Vehicles Rented that are due PMI
>
>
>
> but, the outgoing e-mail event item from within the ticket shows the subject line as OK
>
>
>
> Subject: [CVS Helpdesk #745] [Comment] Vehicles Rented that are due PMI
>
> From: "James Green via RT" <>
>
> Reply-To:
>
> In-Reply-To: <515023E4.5090406 at uk-cvs.com>
>
> References: <RT-Ticket-745 at CVS> <515023E4.5090406@#######>
>
> Message-ID: <rt-4.0.4-2196-1364365439-755.745-8-0 at CVS>
>
> Precedence: bulk
>
> X-RT-Loop-Prevention: CVS Helpdesk
>
> RT-Ticket: CVS Helpdesk #745
>
> Managed-by: RT 4.0.4 (http://www.bestpractical.com/rt/)
>
> We're currently running RT 4.0.12. I can't work out why this would be happening at all :-( Please can someone help me out?
>
> Thanks in advance,
>
> Samuel (OrangutanClyde)
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