[rt-users] Comment notification e-mails dropping characters

[Samuel Jones]

Kevin,

The template is below, all our queues use this global template for 'On Comment 
Notify 
AdminCcs as Comment'

Subject: [Comment] {my $s=($Transaction->Subject||$Ticket->Subject||""); $s =~ 
s/[Comment]s*//g; $s =~ s/^Re:s*//i; $s;}
RT-Attach-Message: yes


{RT->Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id}
This is a comment.  It is not sent to the Requestor(s):

{$Transaction->Content()}


On Tuesday 02 Jul 2013 16:22:29 Kevin Falcone wrote:
> On Tue, Jul 02, 2013 at 05:37:44PM +0100, Samuel Jones wrote:
> >    We've noticed a problem on our helpdesk recently, where e-mailed
> >    notifications of new comments are loosing letters in their subject
> >    lines!
> 
> As an Admin - go check your Admin Comment Template
> Tools -> Configuration -> Global -> Templates
> 
> Show us the contents.
> 
> You should also check for queue level templates.  I expect a mis-edit
> or a mis-upgrade of some kind.
> 
> -kevin
> 
> >    Some examples are:
> >    
> >    
> >    
> >    [Comment] Missig Ev Rpr
> >    
> >    should be: [Comment] Missing Event Report
> >    
> >    
> >    
> >    [Comment] Vhicl Rd ha ar du PMI
> >    
> >    should be: [Comment] Vehicles Rented that are due PMI
> >    
> >    
> >    
> >    but, the outgoing e-mail event item from within the ticket shows the
> >    subject line as OK
> >    
> >    
> >    
> >    Subject: [CVS Helpdesk #745] [Comment] Vehicles Rented that are due PMI
> >  
> >  From: "James Green via RT" <>
> >  
> >  Reply-To:
> >  
> >  In-Reply-To: <515023E4.5090406 at uk-cvs.com>
> >  
> >  References: <RT-Ticket-745 at CVS> <515023E4.5090406@#######>
> >  
> >  Message-ID: <rt-4.0.4-2196-1364365439-755.745-8-0 at CVS>
> >  
> >  Precedence: bulk
> >  
> >  X-RT-Loop-Prevention: CVS Helpdesk
> >  
> >  RT-Ticket: CVS Helpdesk #745
> >  
> >  Managed-by: RT 4.0.4 (http://www.bestpractical.com/rt/)
> >  
> >  We're currently running RT 4.0.12. I can't work out why this would be
> >  happening at all :-( Please can someone help me out?
> >  
> >  Thanks in advance,
> >  
> >  Samuel (OrangutanClyde)