[rt-users] Custom RTIR Action but rt-crontool can't seem to find it

[Kevin Falcone]

On Tue, Jul 02, 2013 at 01:13:15PM -0700, Landon wrote:
>    Hello,
>    I've copied RTIR_FindIP.pm to RTIR_CustomFindIP.pm, edited the package name within the file
>    and modified the ScripActions table entry and rt-crontool finds it without a problem.
>    But I have a problem with a new one. I've created a new RTIR_Classify.pm and modified the
>    package in the file and added it to ScripActions using "sbin/rt-setup-database --action insert
>    --datafile ." and I can see it listed there but rt-crontool cannot find it.
>    # stat /opt/rt4/local/plugins/RT-IR/lib/RT/Action/RTIR_Classify.pm
>    File: `/opt/rt4/local/plugins/RT-IR/lib/RT/Action/RTIR_Classify.pm'
>    Size: 815       Blocks: 8 IO Block: 4096 regular file
>    Device: ca06h/51718d    Inode: 23197 Links: 1
>    Access: (0444/-r--r--r--) Uid: ( 0/ root) Gid: ( 0/ root)
>    Access: 2013-07-02 15:53:56.305283436 -0400
>    Modify: 2013-07-02 15:53:56.305283436 -0400
>    Change: 2013-07-02 15:57:15.078335450 -0400
>    mysql> SELECT * FROM ScripActions WHERE ExecModule = "RTIR_Classify";
>    +----+--------------------------------+----------------------------------------------------------+-------------------+----------+---------+---------------------+---------------+---------------------+
>    | id | Name | Description | ExecModule | Argument | Creator | Created | LastUpdatedBy |
>    LastUpdated |
>    +----+--------------------------------+----------------------------------------------------------+-------------------+----------+---------+---------------------+---------------+---------------------+
>    | 47 | RTIR Classify Tickets | Classifies and prioritize tickets based on their content |
>    RTIR_Classify | NULL | 1 | 2013-07-02 19:37:05 | 1 | 2013-07-02 19:37:05 |
>    +----+--------------------------------+----------------------------------------------------------+-------------------+----------+---------+---------------------+---------------+---------------------+
>    1 row in set (0.00 sec)
>    # /opt/rt4/bin/rt-crontool --search RT::Search::ActiveTicketsInQueue \
>    --search-arg "Incident Reports" --action RT::Action::RTIR_Classify \
>    --transaction all --verbose
>    Failed to load module RT::Action::RTIR_Classify. () at /opt/rt4/bin/rt-crontool line 304.
>    Hrmmmm . What am I missing? What do I not know about the magic of RTIR here? Again, the copied
>    RTIR_CustomFindIP.pm gets found without a problem and works like a champ.

My random guesses would be that the file has the wrong package,
doesn't return a true value or otherwise fails to compile.

If you open up rt-crontool and look right above line 304, it's doing a
simple 'require' of the module.  If RT::Action::RTIR_CustomFindIP
works, then it isn't a library path problem, which means it's
likely something wrong with your perl module.

-kevin
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