[rt-users] Custom RTIR Action but rt-crontool can't seem to find it

[Landon]

Hello,

I've copied RTIR_FindIP.pm to RTIR_CustomFindIP.pm, edited the package name
within the file and modified the ScripActions table entry and rt-crontool
finds it without a problem.

But… I have a problem with a new one.  I've created a new RTIR_Classify.pm
and modified the package in the file and added it to ScripActions using
"sbin/rt-setup-database --action insert --datafile …." and I can see it
listed there but rt-crontool cannot find it.

# stat /opt/rt4/local/plugins/RT-IR/lib/RT/Action/RTIR_Classify.pm
  File: `/opt/rt4/local/plugins/RT-IR/lib/RT/Action/RTIR_Classify.pm'
  Size: 815       Blocks: 8          IO Block: 4096   regular file
Device: ca06h/51718d Inode: 23197       Links: 1
Access: (0444/-r--r--r--)  Uid: (    0/    root)   Gid: (    0/    root)
Access: 2013-07-02 15:53:56.305283436 -0400
Modify: 2013-07-02 15:53:56.305283436 -0400
Change: 2013-07-02 15:57:15.078335450 -0400


mysql> SELECT * FROM ScripActions WHERE ExecModule = "RTIR_Classify";
+----+--------------------------------+----------------------------------------------------------+-------------------+----------+---------+---------------------+---------------+---------------------+
| id | Name                           | Description
                     | ExecModule        | Argument | Creator | Created
        | LastUpdatedBy | LastUpdated         |
+----+--------------------------------+----------------------------------------------------------+-------------------+----------+---------+---------------------+---------------+---------------------+
| 47 | RTIR Classify Tickets | Classifies and prioritize tickets based on
their content | RTIR_Classify | NULL     |       1 | 2013-07-02 19:37:05 |
            1 | 2013-07-02 19:37:05 |
+----+--------------------------------+----------------------------------------------------------+-------------------+----------+---------+---------------------+---------------+---------------------+
1 row in set (0.00 sec)


# /opt/rt4/bin/rt-crontool --search RT::Search::ActiveTicketsInQueue \
--search-arg "Incident Reports" --action RT::Action::RTIR_Classify \
--transaction all --verbose
Failed to load module RT::Action::RTIR_Classify. () at
/opt/rt4/bin/rt-crontool line 304.

Hrmmmm….  What am I missing?  What do I not know about the magic of RTIR
here?  Again, the copied RTIR_CustomFindIP.pm gets found without a problem
and works like a champ.

-- 
Landon Stewart <LandonStewart at Gmail.com>
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