[rt-users] Quick search for ticket # in RTIR vs. how it works in RT

Landon landonstewart at gmail.com
Mon Jul 22 14:54:46 EDT 2013


Quick question here...

In RT you can type/paste a ticket number into the little search box on the
upper right beside the ticket creation dropdown and find a ticket by ticket

In RTIR this yields no results.  Is there a reason for this or can it be
fixed so ticket id is included in the search?  Sure staff can use the
regular search to find a ticket but it's not quite as fast of course.


Landon Stewart <LandonStewart at Gmail.com>
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