[rt-users] External custom fields: unable to change "categories are based on"

Michael Gerow gerow at mgerow.com
Thu Jul 25 15:13:05 EDT 2013


On Thu, Jul 25, 2013 at 12:29:02PM -0400, Kevin Falcone wrote:
> Unfortunately, it appears that External CFs can't have Categories at
> this time (the code explicitly forbids it)
> 
I actually failed to mention that if I select the "Categories are based
on" field and save it before switching over to the external field the ui
for creating a ticket with those custom fields behaves as expected (in
that a field that is based on another will only show those fields with
the same category that it is based on). It is as if the ability exists,
but the interface for setting it prevents that.  That said, I'd
probably be playing with fire if I were to rely on it continuing to
work.
> 
> I believe this to be fixed if you upgrade.
> http://bestpractical.com/rt/release-notes/4.0.11
> 
> "External Custom Fields can now be changed back to internal Custom Fields in the CF Admin UI"
I'll check that out, thanks for the help.

-Mike

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