[rt-users] RT4 and HTML links / email

[Craig Ringer]

On 07/26/2013 08:10 PM, SSzretter wrote:
> Now that I have RT4 working well, how do I enable some kind of link in
> the outgoing emails, so users can click to visit the site and go
> directly to the ticket?     (also possibly need to enable HTML email?)

Modify the templates. I thought there was already such a link in the RT
autoreply template, but if not:

Tools -> Configuration -> Global -> Templates (or create a per-queue
override template). Open up template "Autoreply".

Add something like:

You can view and reply to the ticket at: {$RT->Config->Get('WebURL') .
"SelfService/Display.html?id=". $Ticket->id}


You can modify the other templates similarly if you want to have the URL
appear in all replies. RT doesn't know how to recognise its own
generated text when quoted in replies and cut it out, so if you do this
you'll tend to get lots of copies of the SelfService URL in your ticket
logs.

-- 
 Craig Ringer                   http://www.2ndQuadrant.com/
 PostgreSQL Development, 24x7 Support, Training & Services