[rt-users] HTML attachment - transaction has no content

[ALok]

Mark Regensberg <markr <at> yaxs.net> writes:

> 
> Hi List
> 
> We are running 3.8.8 on Debian/mod_perl/Perl v5.10
> 
> Our RT instance has been working for some time - we now have a queue where
HTML/rich text emails (outbound)
> are preferred for a variety of reasons. 
> 
> When an HTML /reply/ to correspondence is sent out with an attachment, the
correct scrip fires (On
> Correspond Notify Requestors and Ccs) however the requestor receives a
"This transaction appears to
> have no content" email with the attachment.
> 
> The ticket history shows the same, i.e. the HTML body portion has been
dropped. Excerpt below. Content type
> is text/plain, but I have no idea where this is set for outbound mails.
> 
> I have trawled the lists, docs and wiki and seen a few references to (what
appears to be a) this bug, but I can't
> work out if this is a current bug or if we aren't handling/configuring
something correctly.
> 
> any ideas appreciated.
> 
> --Mark
> 
> From the ticket history:
> 
> Managed-by: RT 3.8.8 (http://www.bestpractical.com/rt/)
> RT-Originator: **cut**
> To: **cut**
> MIME-Version: 1.0
> X-RT-Original-Encoding: utf-8
> Date: Fri, 28 Jan 2011 16:46:11 +0200
> RT-Attachment: 19739/277018/184165
> RT-Attachment: 19739/277018/184166
> Content-Type: text/plain; charset="utf-8"
> Content-Transfer-Encoding: 8bit
> 
> This transaction appears to have no content
> 
> From the logs:
> 
> [Fri Jan 28 14:46:11 2011] [info]:
<rt-3.8.8-17751-1296225971-1977.19739-6-0 <at> **cut**>
> #19739/277018 - Scrip 6 On Correspond Notify Requestors and Ccs
(/opt/rt3/bin/../lib/
> RT/Action/SendEmail.pm:300)
> [Fri Jan 28 14:46:11 2011] [info]:
<rt-3.8.8-17751-1296225971-1977.19739-6-0 <at> **cut**> sent  To:
> ***cut*** (/opt/rt3/bin/../lib/RT/Action/SendEmail.p
> m:331)
> 
> 


Dear Mark,

H ave you able to resolved the issue.Me also facing the same issue.Please
help me out in this .

Thanks 
Alok