[rt-users] How to determine if TimeWorked comes from merge transaction.

Ryszard Łach ryszard.lach at unity.pl
Sat Jun 1 09:16:12 EDT 2013


I'm trying to generate a custom TimeWorked report. I've found


with notice, that increment of TimeWorked should be skipped if created
by RT_System user. However, in my RT (4.0.10) this transaction has been
created by the user performing merge, not by RT_System.

Is this a new approach in 4.0, or mayby some specific of my setup (I've
tried to find something relevant in RT_Config)  ?
If it has been changed in 4.0 - how can I find out if the TimeWorked has
been created in result of merge?



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