[rt-users] How to determine if TimeWorked comes from merge transaction.

Kevin Falcone falcone at bestpractical.com
Mon Jun 3 12:58:58 EDT 2013

On Sat, Jun 01, 2013 at 03:16:12PM +0200, Ryszard Łach wrote:
> with notice, that increment of TimeWorked should be skipped if created
> by RT_System user. However, in my RT (4.0.10) this transaction has been
> created by the user performing merge, not by RT_System.
> Is this a new approach in 4.0, or mayby some specific of my setup (I've
> tried to find something relevant in RT_Config)  ?
> If it has been changed in 4.0 - how can I find out if the TimeWorked has
> been created in result of merge?

TimeWorked and Merges is a bit of a mess, but has been cleaned up a
tiny bit in alter 4.0s and definitely on master (what will be 4.2).

It'd be a lot easier to get a sense of what you're seeing if you
showed us the transactions you're looking at.

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