[rt-users] RES: Prevent email being sent when a ticket can't be created via email

[Diaulas Castro]

Resolved here with postfix "workaround".


Add to main.cf
header_checks = regexp:/etc/postfix/header_checks

Create header_checks with
/^Subject: Ticket creation failed/  REJECT


De: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] Em nome de Cena, Stephen (ext. 300)
Enviada em: terça-feira, 4 de junho de 2013 11:45
Para: rt-users at lists.bestpractical.com
Assunto: [rt-users] Prevent email being sent when a ticket can't be created via email

Is there a way to stop emails being sent when a ticket can't be created via email? We're getting ready to launch the site, and we are not permitting users to create tickets via email. they can reply/comment once a ticket is created. The problem is, if any email hits a queue address, a rejection message gets send out stating "you don't have permission to create a ticket".

Stephen Cena
QVII
MIS/IT Dept
850 Hudson Ave.
Rochester, NY. 14620
585-544-0450 x300
sjc at qvii.com<mailto:sjc at qvii.com>
"Thank you for helping us help you help us all."
--For email related issues, please contact postmaster at qvii.com<mailto:postmaster at qvii.com>



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