[rt-users] Custom template is acting up - Formatting wrong?

Cena, Stephen (ext. 300) SJC at qvii.com
Tue Jun 4 11:06:07 EDT 2013


This is a Template I'm using when a ticket is created & assigned to
someone upon creation:
-------------------------------------------------------
RT-Attach-Message: yes
 
 You are receiving this email because you the are owner of a new ticket.
 
 This new ticket has been created and assigned to you:
 
 =====================================================================
     Ticket: {$RT::WebURL}Ticket/Display.html?id={$Ticket->id}
      Queue: {$Ticket->QueueObj->Name}
 Requestors: {$Ticket->RequestorAddresses}
     Owner: {$Ticket->OwnerObj->Name}
    Status: {$Ticket->Status}
   Subject: "{$Transaction->Subject || $Ticket->Subject || "(No subject
given)"}"
 
 {$Transaction->Content()}
 =====================================================================
-------------------------------------------------------------------
 
Type of Template is Perl.
 
If the user gets an email at all, it is nothing but one row of = signs.
Did I create the Template incorrectly? The Transaction Template works
just fine.
 
Stephen Cena
QVII
MIS/IT Dept
850 Hudson Ave.
Rochester, NY. 14620
585-544-0450 x300
sjc at qvii.com
"Thank you for helping us help you help us all."
--For email related issues, please contact postmaster at qvii.com
 
 
 
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