[rt-users] ISSUE with sending mails to CC while creating ticket.

Kevin Falcone falcone at bestpractical.com
Tue Jun 4 12:17:33 EDT 2013

On Tue, Jun 04, 2013 at 07:46:17PM +0530, Sandeep wrote:
>    I am using RT 4.0.8. + External Authentication. (AD integration).
>    When used selfservice portal and added a group id in cc, requester gets the notification but
>    members in group which part of cc do not receive any notification.

RT doesn't ship with a Scrip that notifies Ccs on Create (this is
being resolved in a future release of RT once the upgrade path is

For now, you should create an On Create Notify Ccs with template
Correspon Scrip.

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