[rt-users] "Reply"-button - change default status from 'open' to 'wcr' (Daniel Schwager)

Ram ram0502 at gmail.com
Tue Jun 4 15:51:11 EDT 2013

> we added a new state to our rt3.8.17 called "wcr"
> (Waiting for Customer Response to a question in the ticket).
> Normally, if we reply to a customer ticket,
> we change the state from "open" to "wcr" while replying (Update.html).
> Is there a possibility to change rt/Ticket/Update.html (maybe with
> callbacks)
> by default that the status is set to "wcr" instead of "open" ?
I put a module on users' page that has displays the results of this search
- it has a similar effect and may suit your needs ... or not:
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