[rt-users] Tip on making mailto-links from transactions

[Vegard Vesterheim]

I just added the following to the wiki:

I hate using a web browser for composing mail. I much prefer to use my
regular email client when responding to RT tickets. However, browsing
ticket history is better done in a web brower. I wanted to combine these
needs.

Using the brilliant callback-mechanism in RT, I insert some mailto
hyperlinks at the top of each Transaction in RT, when clicked, an email
response is generated in my email client ready to be edited.

I simply created the file
/html/Callbacks/COMPANY/Ticket/Elements/ShowTransaction/AfterDescription
in my local RT directory: 

----- snip - snip -------------------------------------------------
% if ($Transaction->Type eq 'Correspond' or $Transaction->Type eq 'Comment' or $Transaction->Type eq 'Create') {
| <a href="mailto:<% $Ticket->QueueObj->CorrespondAddress %>?subject=<% $subject|u%>&references=<% $message_id|nu %>&body=<% $content | un%>">Email reply</a>
| <a href="mailto:<% $Ticket->QueueObj->CommentAddress %>?subject=<% $subject|u%>&references=<% $message_id|nu %>&body=<% $content | un%>">Email comment</a>
% }
<%init>
my $Ticket = $Transaction->TicketObj;
my $subject = "[".$RT::Config->Get('rtname')." #".$Ticket->Id."] ".$Ticket->Subject;
my $content = $Transaction->Content('Quote' => 1, 'Wrap' => 75, 'Type' => 'text/plain');
my $message_id = $Transaction->Message->First->GetHeader ('Message-ID') if $Transaction->Message->First;
</%init>

<%args>
$Transaction
</%args>
----- snip - snip -------------------------------------------------