[rt-users] For RTIR are scrips ran before plugins? (namely lib/RT/Action/RTIR_FindIP.pm)

[Ruslan Zakirov]

On Fri, Jun 7, 2013 at 12:13 AM, Landon <landonstewart at gmail.com> wrote:

> Oh ok that's good.  So to confirm if I wish to ensure a scrip runs last I
> could prefix the description with "z0 Description" or "z1 Description"?
>  Naturally adding a number first would probably make it run before all the
> other scrips that start with alpha characters.  Correct?
>


yes, use SQL to check:

select Description from Scrips order by Description;

[RTIR] prefix is also accounted, so you have to know where DB places it
while sorting.


>
>
> On 6 June 2013 13:09, Ruslan Zakirov <ruz at bestpractical.com> wrote:
>
>>
>>
>>
>> On Thu, Jun 6, 2013 at 11:06 PM, Landon <landonstewart at gmail.com> wrote:
>>
>>> Hello,
>>>
>>> As many of you know RTIR has three levels of tickets each with their own
>>> queue.  Reports come into "Incident Reports", incidents are created in
>>> "Incidents" and investigations are created in "Investigations".  I'm
>>> attempting to write a scrip that looks at the IP field of a ticket created
>>> in "Incident Reports" and searches for tickets in "Incidents".  If it finds
>>> one (or more) it'll create a HasMember link.  If it doesn't I might make it
>>> create an Incident with the text from the Incident Report.
>>>
>>> My question is when the scrips run the IP field appears to be empty at
>>> the time it runs.  Is this normal?  What order do things happen in RT and
>>> RTIR plugins?  Can I tweak this order to ensure that the IP Custom Field is
>>> populated via lib/RT/Action/RTIR_FindIP.pm before a scrip runs?  Is the
>>> only way to append the scrip to the end of RTIR_FindIP.pm?
>>>
>>
>> In RT 3.8 and 4.0 scrips are executed in order of description. You can
>> add digital prefix to description to adjust order.
>>
>>
>>
>>>  Thank you.
>>>
>>> --
>>> Landon Stewart <LandonStewart at Gmail.com>
>>>
>>>
>>>
>>> --
>>> RT Training in Seattle, June 19-20: http://bestpractical.com/training
>>>
>>
>>
>>
>> --
>> Best regards, Ruslan.
>>
>
>
>
> --
> Landon Stewart <LandonStewart at Gmail.com>
>



-- 
Best regards, Ruslan.
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