[rt-users] Fwd: For RTIR are scrips ran before plugins? (namely lib/RT/Action/RTIR_FindIP.pm)

Landon landonstewart at gmail.com
Thu Jun 6 18:47:54 EDT 2013

Oops forgot to CC the list.

On 6 June 2013 13:23, Ruslan Zakirov <ruz at bestpractical.com> wrote:

> yes, use SQL to check:
> select Description from Scrips order by Description;
> [RTIR] prefix is also accounted, so you have to know where DB places it
> while sorting.

Thank you that makes sense.  I still have a bit of an issue with the order
of things.  If I use "On Create" as the condition the scrip fires earlier
than the order by Description and there are no IP addresses in the custom
field at that point.  If I use a User Defined condition the IP address
custom field is already populated by that time.  The problem with using a
User Defined condition is that it has the potential to fire more than once
if I base it on something to do with the ticket that might happen more than
once in the ticket's life.  I only want to do this process once on the
original content of the ticket so On Create makes the most sense.

Any idea how I can get a condition that that will only fire once per ticket
on creation or otherwise but going by the order of scrips that indicated by
the SQL query?

Landon Stewart <LandonStewart at Gmail.com>
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