[rt-users] Changing email address of admin and users

john boris jborissr at gmail.com
Fri Jun 7 12:22:03 EDT 2013

I have scripts that run and then use mutt to send out emails to RT. I
changed the REPLYTO variable on the server that is running the script and
the mutt line looks like this:

mutt -a /tmp/enroll.pdf -s 'Daily Enrollment Report'
dailyenrpt at rt3.mysite.org < /u/usr/brother/pastdue-pdf.txt

I am running this as root a

I went into RT and created another  user with my old email address and
fixed up some permissions for that user and now get these errors

[Fri Jun 07 12:18:14 2013] [error] [client] FastCGI: server
"/opt/rt3/bin/mason_handler.fcgi" stderr: Number found where operator
expected at (eval 952) line 1, near "Return 1"
[Fri Jun 07 12:18:14 2013] [error] [client] FastCGI: server
"/opt/rt3/bin/mason_handler.fcgi" stderr: \t(Do you need to predeclare
[Fri Jun 07 12:18:14 2013] [error] [client] FastCGI: server
"/opt/rt3/bin/mason_handler.fcgi" stderr: [Fri Jun  7 16:18:14 2013]
[error]: Scrip 42 Prepare failed: syntax error at (eval 952) line 1, near
"Return 1" (/opt/rt3/lib/RT/Action/UserDefined.pm:67)

On Mon, Jun 3, 2013 at 12:58 PM, Kevin Falcone <falcone at bestpractical.com>wrote:

> On Mon, Jun 03, 2013 at 11:11:40AM -0400, john boris wrote:
> >    I had to change the email address on my rt3 (3.6.6) instance for the
> owner and also for my
> >    login. Now I am getting emails that says a ticket can't be created.
> >    1. I changed the OwnerEmail setting to my new email in
> RT_SiteConfig.pm.
> >    Do I have to restart RT to get this working. Or restart Apache?
> >    2. I changed my users email and since then I am getting emails that
> tickets can't be created
> >    on the queues.
> Show the actual errors from your logs please.
> -kevin
> --
> RT Training in Seattle, June 19-20: http://bestpractical.com/training

John J. Boris, Sr.
Online Services
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