[rt-users] Cloning an existing ticket

Kevin Falcone falcone at bestpractical.com
Fri Jun 7 12:39:01 EDT 2013

On Mon, Jun 03, 2013 at 09:52:24PM +0000, Brent Wiese wrote:
>    I'm running RT 4.0.10.
>    I tried installing rt-extension-cloneticket-withdata. It looks like that hasn't been updated
>    in a while - not since rt 4 anyways.
>    When I try cloning a ticket, I get:
>    RT: Not an ARRAY reference at
>    /opt/rt4/local/plugins/RT-Extension-CloneTicket-WithData/html/Ticket/Clone/index.html line
>    183.#012#012Stack:#012
>    [/opt/rt4/local/plugins/RT-Extension-CloneTicket-WithData/html/Ticket/Clone/index.html:183]#012
>    [/opt/rt4/share/html/Ticket/autohandler:66]#012
>    [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:634]#012
>    [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:335]#012  [/opt/rt4/share/html/autohandler:53]
>    (/opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm:208)

Yep - that's a change between 3.8 and 4.0.

The Queue cache is stored in $session{$cache_key}{queues} rather than
directly under the cache key.  Should be a simple enough change to the
module to get past that error.  If that fixes it for you, send a pull

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