[rt-users] User replies being rejected - Permissions problem

[Cena, Stephen (ext. 300)]

False alarm! Sorry about that.
 
I've been frantically writing up documentation for the end users and
didn't have a chance to look at what they were doing. For the first
round of testing to be sure they understood the system, they were
leaving their OWN email address as the Requestor. Therefore, of course
the client couldn't respond in. That will change on Monday though when
they do it with the clients email address.
 
Thanks!
 
Stephen Cena
QVII
MIS/IT Dept
850 Hudson Ave.
Rochester, NY. 14620
585-544-0450 x300
sjc at qvii.com
"Thank you for helping us help you help us all."
--For email related issues, please contact postmaster at qvii.com
 
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