[rt-users] RES: RES: RES: RES: Generate end of the day report and email
Asanka Gunasekera
asanka_gunasekera at yahoo.co.uk
Mon Jun 10 03:34:54 EDT 2013
Hi, can any one help me have tried all what I can find by googling and the help of you, I not sure what is going on
Thanks and Regards
Asanka
________________________________
From: Asanka Gunasekera <asanka_gunasekera at yahoo.co.uk>
To: Diaulas Castro <diaulas.castro at intersolution.inf.br>
Sent: Thursday, 30 May 2013, 11:31
Subject: Re: RES: RES: RES: [rt-users] RES: Generate end of the day report and email
Hi Diaulas, thank you for the reply attached is my config file
Best Regards
Asanka
From: Diaulas Castro <diaulas.castro at intersolution.inf.br>
To: Asanka Gunasekera <asanka_gunasekera at yahoo.co.uk>; "rt-users at lists.bestpractical.com" <rt-users at lists.bestpractical.com>
Sent: Tuesday, 28 May 2013, 17:07
Subject: RES: RES: RES: [rt-users] RES: Generate end of the day report and email
Send your RT_SiteConfig.pm
De:Asanka Gunasekera [mailto:asanka_gunasekera at yahoo.co.uk]
Enviada em: terça-feira, 28 de maio de 2013 01:34
Para: Diaulas Castro; rt-users at lists.bestpractical.com
Assunto: Re: RES: RES: [rt-users] RES: Generate end of the day report and email
Hi Diaulas, I have read this document, below is my configuration
<VirtualHost *:80>
ServerAdmin webmaster at dummy-host.example.com
ServerName rt.mydomain.com
ErrorLog "logs/virtual_host_80_for-mail_error.log"
CustomLog "logs/virtual_host_80_for-mail.log" common
AddDefaultCharset UTF-8
DocumentRoot "/usr/local/rt-ora/share/html"
<Location />
Order allow,deny
Allow from all
SetHandler perl-script
PerlResponseHandler Plack::Handler::Apache2
PerlSetVar psgi_app /usr/local/rt-ora/sbin/rt-server
</Location>
<Perl>
use Plack::Handler::Apache2;
Plack::Handler::Apache2->preload("/usr/local/rt-ora/sbin/rt-server");
</Perl>
</VirtualHost>
And I used below parameers
RTUSER=root
RTPASSWORD=112211
RTSERVER=http://localhost
Please tell me what I am doing wrong
Thanks and Best Regards
Asanka
________________________________
From:Diaulas Castro <diaulas.castro at intersolution.inf.br>
To: Asanka Gunasekera <asanka_gunasekera at yahoo.co.uk>; "rt-users at lists.bestpractical.com" <rt-users at lists.bestpractical.com>
Sent: Monday, 27 May 2013, 17:20
Subject: RES: RES: [rt-users] RES: Generate end of the day report and email
Hello Asanka,
From http://requesttracker.wikia.com/wiki/CLI
export RTUSER=your.rtusername
export RTPASSWD=your rt password
export RTSERVER=your.rt3.installation
Try with /rt after domain or anything you have configured on Apache.
RTSERVER=http://localhost/rt
De:Asanka Gunasekera [mailto:asanka_gunasekera at yahoo.co.uk]
Enviada em: segunda-feira, 27 de maio de 2013 07:59
Para: Diaulas Castro; rt-users at lists.bestpractical.com
Assunto: Re: RES: [rt-users] RES: Generate end of the day report and email
Hi Diaulas, thank you for the reply but the thing is I am unable to log in to the RT when I do below
export RTSERVER=http://localhost
and do
rt ls
it prompt me for a password once I enter the password and hit enter I get below error
Query:Status!='resolved' and Status!='rejected'
Strong encryption not available, switched off by externalauth=0
Password will be sent to localhost unencrypted
Press CTRL-C now if you do not want to continue
Password:
rt: Server error: Forbidden (403)
As the URL I tried http://x.x.x.xas well but with the same error
Thanks and Regards
________________________________
From:Diaulas Castro <diaulas.castro at intersolution.inf.br>
To: Asanka Gunasekera <asanka_gunasekera at yahoo.co.uk>; "rt-users at lists.bestpractical.com" <rt-users at lists.bestpractical.com>
Sent: Wednesday, 22 May 2013, 17:20
Subject: RES: [rt-users] RES: Generate end of the day report and email
Sorry, didnt understand your message, but from your log I think you don’t have RTSERVER variable,
Try to add on top of script:
export RTSERVER=your.rt.installation
if you got error try to execute a simple /usr/bin/rt ls TICKET_NUMBER
That script relies on output of RT CLI command.
De:Asanka Gunasekera [mailto:asanka_gunasekera at yahoo.co.uk]
Enviada em: quarta-feira, 22 de maio de 2013 08:38
Para: Diaulas Castro; rt-users at lists.bestpractical.com
Assunto: Re: [rt-users] RES: Generate end of the day report and email
Hi Diaulas, can you tell me the user name that the rt command is looking for since I put root (of rt) and tried some and other rt account as well, but I am getting below error
Query:Status!='resolved' and Status!='rejected'
rt: Server error: Forbidden (403)
Thank you and Best Regards
________________________________
From:Diaulas Castro <diaulas.castro at intersolution.inf.br>
To: "rt-users at lists.bestpractical.com" <rt-users at lists.bestpractical.com>
Sent: Friday, 10 May 2013, 21:42
Subject: [rt-users] RES: Generate end of the day report and email
Made this bash script to accomplish using RT CLI.
Just customize “From:”, To:” and “Status” search in rt ls command and schedule on crontab.
This script will list all tickets and mail fields to temp file after that a while loop will add html tags (tables and rows) trough command sed, so I got a nice looking mail report. (http://postimg.org/image/yfmlp9307/)
If you want to color the rows use this before sendmail command:
sed -i -e '/Nobody/s/D2EAF1/CCCCCC/g' $MAIL
sed -i -e '/diaulas.castro/s/D2EAF1/6FCCFF/g' $MAIL
This will change all tickets by nobody to gray and Diaulas.castro to light blue
PS: I know! RT-CRONTOOL exist, but I m not perl expert.. =(
####################################
export RTORDERBY=owner
MAIL=/tmp/rel_todos_tickets_abertos.sh.mail
echo "From: MY_TICKET at MY_DOMAIN.COM " > $MAIL
echo "To: DIRECTORS at MYDOMAIN.COM" >> $MAIL
echo "MIME-Version: 1.0" >> $MAIL
echo 'Content-type: text/html; charset=iso-8859-1' >> $MAIL
echo " boundary=`date +%s`/rt.MY.DOMAIN.COM" >> $MAIL
echo "Subject: All open Tickets:$(date +%d/%m/%y)" >> $MAIL
echo "" >> $MAIL
echo "<html>" >> $MAIL
echo "<HEAD>" >> $MAIL
echo "</HEAD>" >> $MAIL
echo "<BODY>" >> $MAIL
echo "<span style=\'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D\'>" >> $MAIL
echo "<table>">> $MAIL
/usr/bin/rt ls "Status != resolved AND Status != report AND Status != plantao AND Status != stalled" -f id,subject,queue,status,owner,lastupdated |iconv -f UTF-8 -t ISO8859-1 > /tmp/rel.tmp
while read line ; do
echo "<span style='color:#000000'><TR><TD style='background:#D2EAF1;padding:0cm 5.4pt 0cm 5.4pt'>$line</TD></TR></span" | sed "s/ /<TD style='background:#D2EAF1'>/g"
done < /tmp/rel.tmp >> $MAIL
echo "</table>">> $MAIL
echo "</BODY>" >> $MAIL
echo "</html>" >> $MAIL
/usr/sbin/sendmail -t < $MAIL
De:rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] Em nome de Asanka Gunasekera
Enviada em: sexta-feira, 10 de maio de 2013 05:48
Para: rt-users at lists.bestpractical.com
Assunto: [rt-users] Generate end of the day report and email
Hi, is there any way to auto generate end of the day report and emal this to management (all open, all new etc)
I am using RT4 and oracle database on redhat
Thanks and Regards
--
RT Training in Seattle, June 19-20: http://bestpractical.com/training
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