[rt-users] On Correspond - Help Needed

globo michael.obrien at globoforce.com
Sun Jun 16 07:12:26 EDT 2013


I forward my RT requests to an external company and then reply to the
request with a ticket number. 
So I setup a script to forward the ticket number onto requester but they
don't get the emails. 

My Script 

Condition : On Correspond
Action:    : Notify Requestors & CC 
Template : Global Template : Correspondence
Stage      : TransactionCreate

Anybody know what needs to be done to get this working ? 

If I change the Condition to "On Transaction" the requester gets the emails.
I don't want to use "On Transaction" because the requester gets too many

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