[rt-users] On Correspond - Help Needed

Kevin Falcone falcone at bestpractical.com
Sun Jun 16 11:48:30 EDT 2013

On Sun, Jun 16, 2013 at 04:12:26AM -0700, globo wrote:
> I forward my RT requests to an external company and then reply to the
> request with a ticket number. 
> So I setup a script to forward the ticket number onto requester but they
> don't get the emails. 

I replied to this question the first time you asked it and haven't
seen a reply yet.


This time you included your Scrip, but you still need to include your
debug logs.


> My Script 
> Condition : On Correspond
> Action:    : Notify Requestors & CC 
> Template : Global Template : Correspondence
> Stage      : TransactionCreate
> Anybody know what needs to be done to get this working ? 
> If I change the Condition to "On Transaction" the requester gets the emails.
> I don't want to use "On Transaction" because the requester gets too many
> emails 
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