[rt-users] Action with CustomField on merge tickets

Ruslan Zakirov ruz at bestpractical.com
Mon Jun 17 06:23:51 EDT 2013


RTIR has example of such scrip.

On Mon, Jun 17, 2013 at 1:49 PM, Pavel Gulchouck <gul at gul.kiev.ua> wrote:

> Hi.
> If anybody merges tickets with CustomFields type "one value", then
> CF value of old (merged) ticket lost.
> Is it possible to take some action with this value from scrip
> or scrip runs only when old CF value is already unavailable?
> As I understand old ticket id is $self->TransactionObj->Ticket,
> but I cannot get its CF value. Please help.
> --
> Pavel
> --
> RT Training in Seattle, June 19-20: http://bestpractical.com/training

Best regards, Ruslan.
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