[rt-users] Action with CustomField on merge tickets

[Ruslan Zakirov]

Hi,

RTIR has example of such scrip.


On Mon, Jun 17, 2013 at 1:49 PM, Pavel Gulchouck <gul at gul.kiev.ua> wrote:

> Hi.
>
> If anybody merges tickets with CustomFields type "one value", then
> CF value of old (merged) ticket lost.
> Is it possible to take some action with this value from scrip
> or scrip runs only when old CF value is already unavailable?
>
> As I understand old ticket id is $self->TransactionObj->Ticket,
> but I cannot get its CF value. Please help.
>
> --
> Pavel
>
>
> --
> RT Training in Seattle, June 19-20: http://bestpractical.com/training
>



-- 
Best regards, Ruslan.
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